Special Assistant to the Prime Minister

admin July 19, 2020

Special Assistant to the Prime Minister on Health Dr Zafar Mirza said the government had launched a complaint management system to address the grievances of healthcare workers.

Addressing the media after a meeting of the National Command and Operation Centre, he said the healthcare workers could call on 1166 or message through WhatsApp on +923001111166 to register their complaints.

“When a complaint is received, the staff will determine which province the complaint is from and its category and then it will be forwarded to the government’s focal point in that province,” he said, adding that the staff would also call back the healthcare workers to inform them about the status of their complaint and how it has been resolved.

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He said the healthcare workers were on the frontline of the government’s response to Covid-19. “Therefore, the prime minister as well as federal and provincial governments have made [healthcare workers] their foremost priority,” he added.

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